Frequently Asked Questions
Everything you need to know about your best night's sleep.
What is the Sonno 100-Night Sleep Trial?
We want you to love your new bed. You can test any Sonno mattress in your home for 100 nights. If it's not the perfect fit, we will arrange a free pickup and provide a full refund.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Do Sonno mattresses require a specific bed frame?
Our mattresses are designed to work on any firm, flat surface, including box springs, slatted frames, platform beds, or even the floor.
How is the mattress packaged for delivery?
To ensure easy handling, our mattresses are compressed, vacuum-sealed, and shipped in a compact box that can easily fit through standard hallways and doorframes.
What kind of warranty do you offer?
Every Sonno bed comes with a 10-year limited warranty that covers manufacturing defects and structural issues, giving you long-term peace of mind.
Are your materials eco-friendly?
Yes, all Sonno mattresses are made with CertiPUR-US® certified foams, meaning they are made without ozone depleters, heavy metals, or formaldehyde.